Passionate about exploring new technology frontiers, he thrives on bringing education and insights to future adopters—keeping both his audiences’ minds and his own ADHD brain engaged. With over 25 years of consulting experience, he pioneered a collaboration practice in SharePoint in 2001 and has served on multiple Microsoft client advisory boards. Brian Edwards is the Director of Artificial Intelligence at Gravity Union, where he drives innovation in delivery and operations while enhancing customer success with AI. If you’re new to AI agent development or still exploring what Copilot and other platforms can do, you’re not alone.

Transformation Strategy

• Get the latest insights and event announcements on digital compliance, AI and Microsoft 365 in a monthly email.
• The goal is to ensure the agent meets the needs of your organization effectively.
• Our consultants identify impactful use cases across departments, driving innovation, efficiency, and collaboration for measurable business growth.
• Copilot Agents work within Microsoft 365 and can be custom developed to fulfill specific roles with Copilot Studio.
• This chat experience is integrated within Microsoft Teams and the Microsoft 365 app, allowing users to interact seamlessly with their agents.
• A licensed U.S. cannabis manufacturer needed real-time financial and sales insights across two companies.

Managing customer inquiries, order processing, and inventory updates manually slows down operations and affects customer satisfaction. Identify inefficiencies and introduce Microsoft Copilot to automate contract analysis, simplify case law research, and enhance compliance monitoring. Our tailored approach ensures Copilot aligns with your processes, teams, and goals, driving adoption and improving efficiency. We provide strategic guidance to maximize the impact of AI-driven automation and intelligent assistance across your organization. Our Microsoft Copilot consultants work closely with your team to understand business needs and identify opportunities where Microsoft Copilot Studio can drive value.

Copilot for Microsoft 365: Fly High with AI

• Discover expert perspectives that help you stay ahead with practical strategies, and real-world solutions.
• We deploy AI business assistants built on Microsoft Copilot Studio quickly and effectively within your organization.
• Centric is proud to have recently earned the new Ready Tier designation in Microsoft’s 365 Copilot Jumpstart program.
• Enjoy a new era of productivity through Windows Copilot’s centralized AI assistance that spans your entire operating system.
• By customizing these agents to meet your organization’s specific needs, you can create a more efficient and user-friendly environment.
• Supercharge your sales team with AI-driven insights and automation, helping them close deals faster and improve win rates.

For Declarative Agents, you can use the Co-Pilot Studio, which provides a visual interface to build your agent. Start by identifying the specific tasks you want your agent to handle. This level of personalization makes agents invaluable in today’s dynamic work environments. By using specialized agents, you can tailor the Copilot experience to fit these specific use cases, significantly improving the user experience. This chat experience is integrated within Microsoft Teams and the Microsoft 365 app, allowing users to interact seamlessly with their agents.

Copilot in Power Apps

Microsoft Copilot Studio creates AI assistants that guide design engineers through validation workflows, automate design rule checks, and provide real-time fabrication insights. Our AI consulting services are designed to meet you where you are in your organization’s AI maturity, focusing on urgent needs first – without neglecting the necessity of a larger-picture vision and strategy. It lets teams automate business processes, connect systems, and create secure, scalable workflows tailored to their organization. But for repeatable business workflows or agents that must deliver consistent answers across users, this can be a serious limitation. In this blog, we’ll overview how Microsoft Agent 365 helps organizations confidently deploy, manage, and govern AI agents at scale. By customizing these agents to meet your organization’s specific needs, you can create a more efficient and user-friendly environment.
Our team leverages Microsoft Copilot Studio’s APIs and SDKs to create features and workflows that enhance your business processes, ensuring optimal performance, scalability, and readiness for future growth. With just a few clicks, automate everyday tasks and boost your efficiency—no coding required. Supercharge your productivity and unleash your creativity with Microsoft 365 Copilot, your AI-powered assistant. Our FAQ section addresses your organization’s goal of maximizing the benefits of this transformative AI-powered technology and successfully integrating it into your everyday work life.
Our Copilot installation, configuration, and balbet casino customization cover training data, workflow design, and plugin development. Experience a new level of productivity and efficiency with your PC through AI-powered assistance, streamlining tasks and increasing creative potential. Enhance collaboration and productivity with AI-powered assistance, streamlining meetings, summarizing conversations, and automating tasks within Teams.

Microsoft Viva Sales Copilot

Enjoy a new era of productivity through Windows Copilot’s centralized AI assistance that spans your entire operating system. Unlock sales productivity and close more deals with Microsoft 365 Copilot for Sales (formerly Viva Sales). Copilot Agents work within Microsoft 365 and can be custom developed to fulfill specific roles with Copilot Studio. Give your workforce wings with Dynamics 365 Copilot’s customized AI support for every position. Envision your solution, describe it in natural language, and Power Platform will build it for you. One of the biggest challenges when deploying Copilot is creating a plan that drives adoption and generates timely ROI.

Our Microsoft Copilot FAQs

We craft policies for data, privacy, and compliance, maximizing Copilot’s benefits while safeguarding your organization. We go beyond setup by assessing workflows, identifying high-impact use cases, and tailoring Copilot’s settings to maximize functionality and deliver measurable business value. Charter Global offers a comprehensive suite of Microsoft Copilot services enhanced with AI, tailored to your business needs. Write code faster and smarter with AI-powered code completion and suggestions, boosting developer productivity and efficiency.

They were excellent at creating custom solutions to ensure that the general ledger fit all of our company’s needs. Charter Global is a digital solution engineering company specializing in data, agentic AI automation, and end-to-end cloud transformation. Charter Global helps organizations navigate transformation with confidence, agility and measurable results.
As a certified Microsoft Managed Partner, Centric Consulting is here to help you deploy Copilot AI solutions to your organization. Topics include automation and workflow design, business impact, and more. We’ll never share your email address and you can opt out at any time. Get the latest insights and event announcements on digital compliance, AI and Microsoft 365 in a monthly email.
This personalization works well for individual productivity tools. Agent builders have no control over this personalization layer. This means Copilot is designed to adapt to the individual user’s behavior, memory, and Microsoft Graph profile—personal calendars, documents, chats, etc.—to generate tailored responses. With Copilot, we’re focused on Copilot as an AI-powered assistant that reflects the user’s preferences.” When you lose the ability to fix or tune the model, you lose the ability to ensure consistent quality over time and subtle prompting differences can make more impact than they should.
Our Microsoft Copilot consulting services are designed to maximize the value of your existing platforms, including Microsoft 365, Dynamics 365, Power Platform, and more. Our Microsoft Copilot consulting services include comprehensive support to integrate your existing data, systems, and third-party applications with Microsoft Copilot Studio. How we helped Maas Energy Works scale its renewable energy operations by implementing a cloud-based Microsoft ecosystem delivering real-time data transparency, robust security, and AI-powered efficiency to support its aggressive growth. Boost your team’s productivity and creativity and automate your business processes with Microsoft Copilot consulting. Copilot Studio is a low-code platform for building custom AI agents. If you’re investing in agents that play a meaningful role in business operations, these tools are better suited to the job.
Revolutionize your security posture with AI-driven threat detection and response, empowering your team to stay ahead of cyberattacks. Boost productivity and efficiency with AI-powered assistance across your Microsoft applications. By addressing common challenges in healthcare workflows, Microsoft Copilot can be used to automate medical documentation, simplify appointment scheduling, and enhance patient communication. We ensure a smooth implementation process that results in copilots perfectly aligned with your business needs. Managing everything from configuration to user training, we ensure a smooth rollout that empowers your teams and delivers immediate value. We deploy AI business assistants built on Microsoft Copilot Studio quickly and effectively within your organization.